Policies

No Return & Refund Policy – Farm Fresh Flowers & Bouquets (Pickup Only)

At Kay's Floral House, we specialize in fresh, farm-grown flowers and handcrafted bouquets available for pick-up only. Due to the perishable nature of our products, we maintain a strict no return policy.

Full Payment Requirement
All orders must be paid in full at the time of purchase. We do not hold or reserve flowers or arrangements without full payment.

All Sales Are Final
All purchases of fresh flowers, bouquets, and floral arrangements are non-returnable and non-refundable once they have been picked up.

Quality Guarantee
We are committed to providing fresh, high-quality flowers at the time of pickup. If you believe your order does not meet reasonable freshness standards, please notify us at the time of pickup or within 12 hours so we can review the issue. Photos may be requested.

Resolution Options
If a valid quality concern is confirmed, we may offer one of the following at our discretion:

A replacement bouquet of equal value (if available)

A store credit for future purchases

Non-Eligible Situations
We are not responsible for issues resulting from:

Flowers not being picked up at the scheduled time

Improper care, storage, or handling after pickup

Exposure to extreme temperatures after leaving our location

Natural variations in flower type, color, or bloom stage

Pickup Responsibility
Customers are responsible for picking up orders at the scheduled time. Flowers are perishable and may decline in quality if not collected promptly.

Pricing & Availability

Prices may change based on market/season

Limited quantities available due to farm-grown nature

Wedding & Event Exception
Orders placed for weddings, events, or large custom installations are subject to a separate contract and terms & conditions, which will be provided and agreed upon in advance. These contracts may include:

Deposit requirements and payment schedules

Cancellation and refund terms

Change deadlines and design agreements